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Sri Sudharsanam Medical Services Pvt Ltd
6/PC2-1, Sri Sudharsanam Hospital, TNHB ROAD, Avadi Municipal Corporation Office, Avadi, Chennai, Tiruvallur, Tamil Nadu, 600054.

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Home > Terms and Condition

Terms and Condition

Our Legal Terms of Use

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 as amended from time to time, which requires publishing of the rules and regulations, privacy policy and Terms for access or usage of www.sms24hrs.com website and its mobile application.

General

Our Platform is operated, and services are provided in compliance with the laws in India and SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ) shall not be liable to provide any Services availed by you in locations outside India. If you access our services from locations outside India, you do so at your own risk and you are solely liable for compliance with applicable local laws. The User agrees to use the service to authorize an individual and get the services from the third party on his/her behalf. Where you use any third-party website or the services of any third party, you may be subject to alternative or additional terms and conditions of use and privacy policies of the respective third party/s.

The domain name www.sms24hrs.com, an internet-based portal, and, a mobile application, is run, operated, and maintained by SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ). SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ) may assign, transfer, and subcontract its rights and/or obligations under these Terms and Conditions to any third party, as it may deem fit, and you shall continue to be bound by these Terms and Conditions in the event of such assignment, transfer, or subcontracting.

Our Services

Creating and Maintaining User Accounts

Users need to register on the Platform in order to use the Platform or the Services provided through the Platform. In order to register, You have to provide certain personal details including but not limited to Your name, phone number, email address, birth date, gender, etc.

Scheduling an Appointment for Medical Consultation

You can book an appointment for a medical consultation with a healthcare or wellness service provider/doctor/physician("HSP") listed on the Platform. Medical consultations on the Platform shall be available for multi specialties.

Use of the Platform

As an end-user and recipient of Services, when You use the Platform, You agree to the following conditions of use:

Due diligence conditions:

  1. 1. You are solely responsible for the medical, health, and personal information you provide on the Platform, and You are requested to use Your discretion in providing such information.
  2. 2. The advice or the Services provided by the HSP will depend upon the information You provide on the Platform. You will provide accurate and complete information everywhere on the Platform, based on which You will receive the Services.
  3. 3. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to You.
  4. 4. The information provided by You may be used by us for the purpose of Services including analysis, research, training, and disclosure (where required) to our affiliates, group companies, agents and government authorities, etc., as stated in Our Privacy Policy. Please separately review and consent to Our Privacy Policy, accordingly.
  5. 5. The information provided by You can be retained by us and can be used without revealing Your identity, as per Our Privacy Policy available.
  6. 6. We reserve Our rights to refuse Service or terminate accounts at Our discretion, if we believe that You have violated or are likely to violate applicable law or these Terms and Conditions.

E-Shop Terms and Conditions

Eligibility

Only registered Users with valid accounts may place orders. By ordering, You confirm legal competence under Indian law.

Products & Availability

Items listed are subject to stock and may be changed or withdrawn without prior notice.

Pricing & Payment

Prices include applicable taxes unless stated otherwise. Payments must be made through approved gateways; SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) is not liable for third-party payment issues.

Orders & Acceptance

Your order is an offer to purchase. SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) reserves the right to accept or reject orders at its discretion.

Delivery & Risk

Products are shipped to the address provided. Delivery timelines are indicative. Risk passes to You upon delivery.

Returns & Refunds

Governed by the E-Shop's Return Policy. Certain categories (e.g., medicines, hygiene products) may not be eligible for return.

Third-Party Products

SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) may act only as a facilitator for third-party vendors. Additional terms of such vendors may apply.

Intellectual Property

Product descriptions, images, and related content remain the property of SMS or licensors. Unauthorized use is prohibited.

Limitation of Liability

SMS (SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED) is not liable for indirect or consequential damages. Liability is limited to the value of the product purchased.

Governing Law

These E-Shop Terms are governed by Indian law, with exclusive jurisdiction of courts at Chennai, India.

Intellectual Property and Ownership

All Confidential Information, including the inherent intellectual properties ("IP") which has been developed by SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ) or its affiliates or by third parties under contract to SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ) to develop same or which has been purchased by or licensed to SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ), remains the sole and exclusive property of SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ). You shall be bound by the following obligations with respect to ownership of Intellectual Properties:

  1. 1. All works materials, software, documentation, methods, apparatus, systems and the like prepared, developed, conceived, or delivered as part of or in connection with the Services and all tangible embodiments thereof, shall be considered IP for any use of Our Platform under this Agreement.
  2. 2. SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ) shall have exclusive title and ownership rights, including all intellectual property rights, throughout the world in all Services. To the extent that exclusive title and/or ownership rights may not originally vest in SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ) as contemplated herein, You hereby irrevocably assigns all right, title, and interest, including intellectual property and ownership rights, in the Services, medical records, and information to SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ), and shall cause Your representatives to irrevocably assign to SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ) all such rights in the IP.

Title, and interest, including intellectual property and ownership rights, in the Services, medical records, and information to SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ), and shall cause Your representatives to irrevocably assign to SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ) all such rights in the IP.

  1. 1. All uses of any trademarks, service marks, and trade names in the Services or in the performance of the Services, and the goodwill associated therewith, whether by You or third parties, inures and shall inure to the benefit of SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ).
  2. 2. You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Platform or the materials therein. The materials on the Platform or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.
  3. 3. No use of these may be made without the prior written authorization of SMS ( SRI SUDHARSANAM MEDICAL SERVICES PRIVATE LIMITED ).

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